How Does a Telehealth Visit Work? A Step-by-Step Guide for Maryland Patients

Step 1: Schedule Your Visit

Start by scheduling an eligible telehealth appointment. Confirm that you will be physically located in a location where the provider can legally deliver care at the time of the visit, and provide accurate contact and insurance information when requested.

Step 2: Prepare Your Information and Technology

Before the appointment, gather your medication list, allergies, medical history, pharmacy information, and questions. If available, have relevant measurements such as temperature or blood pressure ready. Use a charged smartphone, tablet, or computer with a working camera, microphone, and stable internet connection.

Step 3: Find a Private, Quiet Location

Choose a well-lit place where you can speak comfortably and protect your privacy. Avoid taking a telehealth appointment while driving. Signing in early gives you time to troubleshoot your camera, microphone, or internet connection.

Step 4: Meet With the Provider

During the secure video visit, describe your symptoms and answer the provider's questions as completely as possible. The provider may ask you to show a rash, demonstrate movement, take your temperature, or provide other information that can be gathered remotely.

Step 5: Review Your Treatment and Follow-Up Plan

At the end of the visit, the provider will discuss the assessment and next steps. This may include home-care guidance, medication when clinically appropriate, follow-up, laboratory testing, or an in-person visit. If your condition cannot be adequately evaluated virtually, you may be directed to the Timonium clinic or another appropriate level of care.

Telehealth for Our Nearby Communities

Patients in Timonium, Lutherville, Mays Chapel, Cockeysville, and Hunt Valley can use telehealth when eligible, helping make care more convenient while preserving access to in-person services when needed.

Helpful Links

Review EZMED's virtual-care information on our Telehealth page.

If the provider recommends hands-on evaluation, visit our Urgent Care service page.

The HHS Prepare resource recommends testing technology, finding a quiet location, and preparing medications and questions before a virtual visit.

Suggested Call to Action

Need convenient medical care? Learn whether an EZMED Telehealth visit may be appropriate for your concern. If hands-on care is needed, EZMED also offers in-person urgent care in Timonium.